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At Heatweb, we understand the importance of Heat Interface Units (HIUs) maintenance. Likewise the service and maintenance of plant rooms and substations, is essential. Moreover it ensures efficient, reliable, and long-lasting heating systems. As a consequence, our comprehensive Service and Maintenance Plans are designed to give you peace of mind. With scheduled maintenance, emergency call-outs, and next-day spare availability, we ensure we meet your needs.
An HIU is crucial to any district heating or communal heating system. Critically, it transfers heat from a central energy source (like a plant room or substation) to individual apartments or properties. Consequently, proper servicing ensures that the HIU operates efficiently, reduces energy waste and prevents costly breakdowns. HIU Servicing Includes:
By scheduling your HIU service in the summer months, we ensure your system is ready for autumn and winter, minimizing the risk of unexpected breakdowns during colder seasons. We also offer tailored service and maintenance packages for plant rooms and substations, which are essential for supplying heat to entire buildings or communities. Our experienced team provides:
We know that emergencies can happen at any time, which is why our service and maintenance plans include emergency call-out availability throughout the year. When you sign up for a Heatweb service contract, we agree on fixed call-out and service prices, so there are no surprises. This ensures you receive priority service when you need it most, with the confidence of knowing what your costs will be in advance.
Not sure about the spare part you want to order? Call us and get free advice!
We provide spare parts for all of our products, mostly available for next-day delivery across the UK. As a result we can react quickly to breakdowns or scheduled service requirements. Subsequently this reduces system downtime and getting you back up and running as quickly as possible. Our stock covers a wide range of parts for HIUs, plant rooms, and substations, meaning we can resolve most issues efficiently.
One-year parts and labour: Parts proven to be defective will be replaced or repaired free of charge by a Heatweb engineer. This is valid for a period of twelve months from date of delivery. In addition, the HIU has to be installed by a qualified engineer within six months of date of delivery.
Two years parts only warranty : Parts proven to be defective will be supplied free of charge for fitting by others for a period of 24 months from date of delivery. Base cylinders will be covered for up to 25 years against leakage.