Cut through the glitter
Everyone likes a fancy graphic, but once you have looked at a nice screen a few times, it gets forgotten about – especially if everything is working. When a problem comes along, nobody is looking anymore.
The whole point of any monitoring platform is simple – to ensure that the right people know about a problem when it happens. Everything in the middle is wiring and dressing.
Alarming is at the core of our software, enabling clients to establish detailed rules about who receives what alarms and when. We have developed three alarm levels, starting with emails for lower level alerts, moving up to SMS messages for immediate alarms. Alarms can also be phoned through, where a choice of robot accent will call you up, deliver a message, and ask for confirmation of acceptance – or move on to call the next person on the list.
With such a system in place, you can truly forget about assets in the knowledge they will hunt you down when an intervention needed.